Hair Extensions Returns Hot Topics
Why is my product thin and not as bulky as the model?
This problem mostly occurs in Topper Hair. Our Topper Hair is all handmade, artificially reducing errors, and the density is 110%. But #2, #8p/60, #3/8/22 can be customized density (130%) and color, if you want your Topper Hair, this option is perfect for you.
In addition, to achieve a better visual effect, we will design a fluffy and plump shape for the model, and we will recommend several packs on the product page to cover the full head.
Why are my product and website pictures different?
Due to factors such as shooting angle, light, display, etc., the same product sometimes looks slightly different in color. But this is tiny. To reduce this error, we specially designed the time and place to take pictures, and strive to let customers see the most real product color.
Why is my product size/bag count incorrect?
Due to different measurement standards in each region, there may be a 1-2 inch error in the product. At the same time, we have dedicated staff to check the products sent out every day, and if there are problems, we will make adjustments in time to ensure that you receive the correct products. But if the size and quantity of your products are very different, please contact the staff in time, we will help you as soon as possible.
Why is my product falling off/knotted?
Hair Extensions require careful care, which includes not using acid-based products, not brushing it when it's wet, and trying not to use a hairdryer, all of which will prevent it from falling out and tangling. But if you've done this and it's still falling off and knotted, please contact our staff and we'll give you the best solution.
How can I track the package?
When your package starts to be shipped, the backend can check the logistics number, which is convenient for you to track at any time.
Note: If your package is shipped by USPS, you can check the logistics information only when the package arrives in the United States.
If your package is shipped via CNE, we will send you a tracking link when it ships.
Service@vivien.vip is our official mailbox. When you encounter problems, please contact us as soon as possible, and we will provide solutions as soon as possible to bring you a satisfactory shopping experience.