FAQ

For Thin Hair: 100gram is enough to make a full head, 50gram to make a highlight color
For Thick Hair: For Thick Hair:150gram-200gram to make a full head
Tips: The weight of the hair extension is the same from 14inch to 24inch, the longer the hair is, the thinner it is, you need to choose more hair if you have long hair.

You can choose the color according to your hair roots. If you are not sure which color is right for you.
Please send photos of the front, back and side of your hair in natural light to service@vivien.vip.

With the help of our own factories and experts, we provide high-quality hair in the industry at the most competitive price. You can enjoy the beautiful Hair at an ex-factory price.

Vivien hair extensions exactly match your own hair and move like your own hair with this 100% Soft Natural Brazilian Human Hair, cut from young women.

Vivien hair extensions can be used for a long time and will never cause damage if the correct products and methods are used and maintenance is followed.
However, it's worth noting that they should be re-fitted after they've started to grow out to avoid pulling on your natural hair and damaging it.

Different lighting, display devices, and camera equipment can all cause slight color variations, which is difficult to avoid. We recommend performing a color match before purchasing to ensure you select the most suitable shade. You can also contact our customer service team for video or photo assistance.

Additionally, all our products are made from 100% human hair, so we suggest that once you receive the product, you can DIY it to match the color you prefer.

Cancel Order

If you place an order but decide you no longer want it, please contact us immediately, if there is no shipment, we can cancel the order for you at any time. If it has been shipped, please contact us after the parcel is delivered, and we will help you to return the order.

Change Product

Please contact us promptly.
If the order is not shipped, we will replace the product for you. If the value of the replacement product is higher than the original order, you will have to pay the price difference, and if the value of the replacement product is lower than the original order, we will refund you the difference.
If the order has been shipped, please contact us for an exchange after you receive the package. Or re-order the correct product and contact for a return after the original order is received.

Pre-order or Custom Orders: Orders that have been processed or produced 24 hours after placement cannot be canceled or returned/exchanged.

Our policy lasts 60 days. If 60 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return and exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. (We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.)
For more details on the return and exchange policy, please see the full page content: Returns and Exchanges

If you are unable to place or pay for an order with your credit card on our website, please try the following steps.

1. Make sure to remove all special characters (e.g. / ( & € * # ) from the contact form. Make sure you also fill in all the required fields on the checkout page.

2. It may be that some items in your shopping cart were sold out when you placed your order. Please refresh your browser, check and delete the sold out items.

3. You can also try using another credit card.

4. If none of the above problems occur, try the following methods on your checkout page.

First, select PayPal
Second, click on the "Complete Order" button
Finally, click on the "Pay with Credit or Debit Card" button.
See detailed steps at: https://vivienhair.com/pages/payment-problem

5. It is possible that your bank will refuse the payment. Please contact your bank to find out if this is the case. They will also be able to help you by assisting in unlocking your bank card and allowing you to try again.

1. The system automatically applies the highest available discount. If the discount code you entered is equal to or lower than the platform’s automatic discount, it may not be applicable.
   
2. Discounts cannot be combined.
   
3. Your order may not meet the minimum requirements for the discount, such as:
   
   
   Minimum order amount
   
   
   Eligible product categories
   
   
   Limited usage times or valid periods
   
   
   

Please check the discount terms carefully to ensure your order qualifies.

For order placed before 8:00 (UTC/GMT +8:00), we proceed the order in 12-48 hours. We ship Monday through Friday, excluding weekends and holidays.

Different countries have different freight policies, which depend on the transportation distance, epidemic factors, and local policies.

Standard express delivery usually takes 10-20 working days.

Expedited express delivery usually takes 3-6 working days.

Account Page

Log in to your account to see the status of your order.

Confirmation Email

You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 24 hours.

Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at service@vivien.vip and we will be more than happy to help you.

Tracking Email

You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.

It is your responsibility to ensure that the shipping address is entered correctly.
If you have entered a wrong address or would like to change it, please contact us as soon as possible before shipping, as we ship very quickly.
If the item has already been shipped, please contact the courier and contact us and we will assist in changing the address. However, the change of address may not always be successful and may incur a fee.

Please check your tracking number first.

If there is no update for more than 7 days after shipping, contact Vivien customer service with your order number. Email: service@vivien.vip

• Please contact Vivien customer service immediately with photos of any damage.
  
• Since all packages are shipped normally from our warehouse, any loss or damage during transit is the responsibility of the courier company.
  
• You should first contact the courier as soon as possible.
  
• Please provide photos of the package, pictures of the delivery area (e.g., in front of your door), and any available surveillance footage to prove the courier’s delivery issue.
  
• Vivien will assist you in filing a claim with the courier and arrange a replacement, reshipment, or refund once the claim is processe

Customs duties and import taxes depend on your country’s regulations.

Vivien is not responsible for any customs fees imposed by your local authorities.

• First, please contact service@vivien.vip and provide your order number and tracking information for feedback.
  
• Please note that once the package is shipped, the specific delivery time depends on the courier company, and we have no control over this.
  
• The shipping time provided during checkout is the typical delivery time for most packages, but delays due to courier issues are not our responsibility.
  
• If the delay is caused by out-of-stock issues on our end, please contact us promptly to discuss compensation and coordination options.

First, please contact service@vivien.vip and provide your order number along with the current tracking information.

For standard shipping not sent from a US warehouse, it is normal for tracking information to be unavailable for 5–15 business days; once the package reaches customs, tracking will update normally.

For expedited shipping or packages shipped from a US warehouse, if tracking shows no updates or appears stuck, please contact the corresponding courier company to check whether the package is lost or if there are any local issues causing delays.

We don't suggest double dyeing, as an unprofessional dyeing process can greatly shorten the use of hair extensions.
Hair extensions can usually be dyed a darker color. Please choose a small strand of hair to dye first, and if it matches your hair well, then you can dye the whole strand.

Yes, you can. Please note: Do Not Heat Your Hair When It is Wet. Use Heat Protectant Spray When You Curl the Hair. The temperature is better under 300℉-320℉ or 150℃-180℃

Use a wide tooth comb to gently smooth your hair from bottom to top before shampooing.
Shampoo with sulfate-free shampoo and warm water.
Apply conditioner and rinse well, taking care not to touch the tape part of the hair with the conditioner.
Allow hair to dry naturally as much as possible.

No shedding whatsoever and straight after you wash as long as you blow-dry.
Do not comb or brush the hair extensions while the hair is wet. Make sure the hair is dry and pulled up to keep hair from tangling at night.

Yes, but always keep in mind, never sleep with wet hair. Before sleep, please make sure your hair is dry and tie your hair back. It is always best to make a loose braid or ponytail when sleeping.

You won't need to wash them every night or even every second night. Once or twice a week is fine.
If you are using products like clip-in extensions or halo hair that are easy to install and remove. It is okay to wash it once every two weeks or longer. The less often you wash your hair extensions, the longer they will last.

Yes, you can. But please wear a Swim Cap to protect your extensions from Salt Water and Chlorine Water when you are swimming.

Genius Weft is an ultra-thin, lightweight weft that combines the benefits of hand-tied and machine wefts. It lies flat and looks very natural.

Yes. Genius Wefts can be cut anywhere without shedding, which makes installation more flexible.

Yes. Its flat and lightweight design makes it especially suitable for fine or thin hair.

No. Most customers say it feels very light and comfortable, even for all-day wear.

Genius Weft hair extensions should be installed by a professional stylist for the best and safest results. The most common installation methods include beaded weft, sew-in, or hybrid techniques.

Here is a general installation process:

1. Section the natural hair
   
   The stylist creates clean horizontal sections where the wefts will be placed.
   
2. Create a foundation
   
   Small beads or a braided foundation are added close to the scalp to support the weft.
   
3. Measure and cut the weft
   
   Genius Wefts can be cut anywhere along the weft without shedding, allowing for a customized fit to each row.
   
4. Attach the weft
   
   The weft is sewn or secured onto the beaded foundation, lying flat and close to the scalp.
   
5. Blend and style
   
   After installation, the hair is cut, blended, and styled to seamlessly match the natural hair.
   

Important notes:

• Genius Wefts are very thin and lightweight, making them comfortable and natural-looking.
  
• Professional installation is strongly recommended to avoid tension or damage.
  
• With proper installation and care, Genius Wefts can be reused and last 6–12 months or longer.
  

With proper care, Genius Wefts can last 9–12 months or longer.

PU Hole Weft features a thin polyurethane base with small holes, allowing it to be sewn or beaded securely while staying flat and invisible.

No. The PU base lies close to the scalp, making it very discreet and natural-looking.

Yes. It’s a great option for clients who want a flat install with minimal bulk.

No. When installed correctly by a professional, it distributes weight evenly and does not damage natural hair.

Yes, it can be reused multiple times with proper removal and care.

PU HOLE Weft extensions should be installed by a professional stylist to ensure secure attachment, comfort, and a natural look. The weft features a thin PU (polyurethane) base with micro holes, which allows for versatile and stable installation methods such as beaded sew-in or traditional sew-in techniques.

General PU HOLE Weft Installation Steps:

1. Section the natural hair
   
   The stylist separates the natural hair into clean, horizontal sections according to head shape and desired volume.
   
2. Create a secure foundation
   
   Small beads or a braided foundation is prepared in the installation area to support the weft.
   
3. Position the PU HOLE Weft
   
   Place the weft along the section so the PU base lies flat against the scalp for a natural appearance.
   
4. Secure through the micro holes
   
   Using the holes in the PU base, the stylist sews or attaches the weft to the foundation, evenly distributing tension for stability and comfort.
   
5. Check fit and comfort
   
   Adjust the weft as needed during installation to ensure it is snug but not pulling on the scalp.
   
6. Trim and blend
   
   After installation, the stylist trims and styles the extensions to blend seamlessly with natural hair.
   

Important Notes (Customer-Friendly Highlights):

• The thin PU base ensures the weft sits close to the scalp and looks invisible.
  
• Micro holes distribute weight evenly, preventing tension and discomfort.
  
• Professional installation is recommended to avoid improper attachment or slippage.
  
• With proper care, PU HOLE Wefts can be reused multiple times.
  

Hand-tied wefts are made by tying hair strands onto a thin thread by hand, creating a very flat seam.

No. Cutting hand-tied wefts may cause shedding. They should be installed as full wefts.

Yes. Their ultra-thin seam makes them ideal for fine hair clients.

With proper care, they can last 6–12 months.

Hand-Tied Wefts are ultra-thin and flat, making them ideal for the following types of people:

1. Fine or thin hair
   
   
   The lightweight wefts won’t add bulk or pressure to the scalp.
   
   
   Perfect for clients with naturally thin hair who want to increase volume and density.
   
   
   
2. Those seeking a natural, seamless look
   
   
   Hand-tied wefts lie flat against the scalp, making them nearly invisible after installation.
   
   
   Great for clients who want a discreet and natural result.
   
   
   
3. Clients who want comfortable long-term wear
   
   
   The thin design minimizes tension, allowing for all-day comfort.
   
   
   
4. Those who want to reuse extensions multiple times
   
   
   With proper installation and care, hand-tied wefts can last 9–12 months or longer, making them a long-term investment.

Machine wefts are created by sewing hair together with a machine, making them strong and durable.

Yes. The seam is thicker than hand-tied or Genius wefts.

It’s best for medium to thick hair and clients who want durability and volume.

Yes. They can be cut without shedding.

A flat weft is a thinner, more flexible version of a machine weft that sits flatter on the scalp.

Yes. It provides a lower-profile, more natural look.

Medium-density hair clients who want both comfort and durability.

Yes. They can be cut without shedding.

Flat wefts are sold at 50g per bundle. The number of bundles you need depends on your natural hair density, desired volume, and coverage:

• Fine or thin hair / light volume: 2–3 bundles (100–150g)
  
• Average hair / medium volume: 3–4 bundles (150–200g)
  
• Thick or dense hair / full volume: 4–5 bundles (200–250g)
  
• Extra long hair or very full coverage: 5+ bundles (250g+)
  

Tips:

• For full-head transformation, most customers use 3–4 bundles (150–200g).
  
• If you only want to add length or a subtle boost, 2 bundles may be enough.
  
• Always consider the length of your extensions; longer hair weighs more and may require additional bundles for the same volume.

Virgin Tape-in extensions typically last 6-8 weeks with proper care. After that, they need to be reinstalled or replaced.

Yes, Virgin Tape-in extensions can be reused. After the initial 6-8 weeks, the tape can be removed and replaced, and the extensions can be reinstalled. The hair can last 6-12 months.

It’s recommended to visit a professional stylist for safe removal. Special adhesive removers are used to gently remove the tape without damaging your natural hair.

Virgin Injection Tape-in uses the same high-quality, unprocessed human hair, but
the injection technique simulates natural hair growth, making it appear more invisible and natural.

Yes, you can wash them. Use sulfate-free shampoo and conditioner to maintain the hair’s quality and ensure a longer lifespan.

Genius Clip-in combines the best features of our best-selling Genius Weft and Clip-in extensions, resulting in a lighter and more natural look compared to traditional clip-ins.

Injection Clip-in combines the machine-injection technique with clip-in extensions, offering a more seamless and natural look by simulating natural hair growth, making it even more invisible and realistic, just like your own hair.

Virgin Clip-in extensions are made from virgin human hair. With proper care, they typically last 6–12 months.

Genius Clip-in, Injection Clip-in, and Ultra Volume Clip-in extensions are made from 100% Remy human hair and usually last 3–6 months with proper care.

The actual lifespan depends on how often the extensions are worn and how well they are maintained.

Start with clean, dry hair and gently brush it to remove any tangles.

Section your hair horizontally at the nape and clip the rest of your hair up.

Tease the roots slightly where the clips will be attached to create a secure base.

Open the clips and snap them into place close to the scalp.

Release a new section of hair and repeat the process, working your way upward.

Once all clip-ins are installed, gently blend them with your natural hair using a brush or your fingers.

Style as desired for a seamless, natural look.

Virgin Clip-in: Made from 100% virgin human hair, this is ideal for people who want the most natural look and are looking for long-lasting, high-quality extensions. It is suitable for all hair types and can be styled with heat tools.

Genius Clip-in: Made from 100% Remy human hair, this option is perfect for those who need a lightweight and natural-looking extension with easy installation. It’s great for adding volume and thickness to fine or medium hair.

Injection Clip-in: Featuring the machine-injection technique, this extension offers a more seamless blend and is perfect for those with medium to thick hair looking for volume and fullness. It provides a more durable and invisible result.

Ultra Volume Clip-in: Designed for people who need maximum volume, these extensions are thicker and provide full coverage. They’re ideal for those with fine or thin hair, giving them instant fullness and body.

A hair topper is a type of hairpiece designed to cover areas of thinning or balding hair, adding volume, thickness, and coverage. It is typically made from 100% human hair or high-quality synthetic hair and is clipped or attached to your natural hair. Vivien hair toppers are made from 100% human hair.

When choosing a hair topper, consider the following factors:

• Base Size: Choose a base size that covers the thinning or balding area while blending seamlessly with your natural hair.
  
• Length and Thickness: Match the length and thickness of the topper to your natural hair for a more natural look.
  
• Color: Pick a color that closely matches your natural hair to ensure a seamless blend.

Yes, human hair toppers can be washed just like natural hair using sulfate-free shampoos and conditioners.

Virgin Hair Topper: With proper care, can last 6-12 months or more.

Remy Hair Topper: With proper care, can last 3-6 months or more.

Yes. Human Hair Toppers can be styled just like natural hair. You can curl, straighten, or use heat tools as desired.

Yes, hair toppers are a great solution for people with thin or fine hair. They can add volume, thickness, and coverage, giving you a fuller look. Be sure to choose a topper that matches the thickness of your natural hair for the most natural effect.

It’s not recommended to sleep with your hair topper on as it may cause friction and damage the topper. If you need to wear it overnight, make sure to remove it before sleeping and store it carefully.

Fishnet Topper features a breathable fishnet base that helps prevent scalp sweating, especially in the summer, significantly improving comfort.

The simulated scalp of the Fishnet Topper looks more realistic and blends seamlessly with your natural scalp, making it more invisible and natural-looking.

The 6x6 inch large base size fits most people, offering great coverage and flexibility for various head shapes.

1. Choose the Right Color & Texture

• Select a topper that closely matches your natural hair color and texture. Whether it's straight, wavy, or curly, the closer the topper matches your hair, the more natural it will look.

2. Blend with Your Natural Hair

• Make sure to blend the topper seamlessly with your natural hair by combing or finger-styling the layers together.
  
• If your natural hair is slightly curled or wavy, curl or wave the topper accordingly to match.
  
• Avoid having any visible lines between your natural hair and the topper.

3. Position the Topper Correctly

• Ensure that the topper is positioned correctly on your scalp, securing it in a way that follows your natural hairline.
  
• Try to place it so that the front of the topper blends into the front of your natural hair, and make sure it covers any thinning or balding areas.

4. Trim the Topper if Needed

• If the topper’s length or thickness doesn’t quite match your natural hair, consider trimming it to match better. A quick snip can help make the topper look more customized and natural.
  
• Have a professional stylist trim the topper to avoid cutting too much or unevenly.

5. Secure the Topper Well

• Ensure the topper is securely attached using clips, combs, or adjustable bands. You can also use bobby pins for extra security around the edges.
  
• For added comfort and security, consider double-checking that the clips are not visible.

6. Use Natural Styling Products

• Apply lightweight styling products that suit your natural hair and the topper, such as leave-in conditioner or a light hair serum, to help with texture blending.
  
• Avoid heavy gels or creams that can weigh down the topper and make it look unnatural.

7. Pay Attention to the Parting

• Make sure the parting of the topper aligns with your natural hair part. This helps avoid visible seams or mismatches, making the transition between your natural hair and the topper more seamless.

Currently, only the Virgin 6x7 Base Hair Topper and the Virgin Fishnet 6x6 Base Hair Topper can be parted freely. The 3x5 and 13x13 Base Hair Toppers only allow a middle part.