Shipping & Delivery

Shipping Time: 1-2 business days after placing the order.

Free Standard Shipping: Free charge for most of countries except remote country like South Africa, Cyprus. USPS is available for standard shipping. (USPS is only for United States)

Free Expedited Shipping: Free expedited shipping is offered for orders over $89. Fedex/TNT is available for expedited shipping.

Expedited Shipping: If your order is under $89, you could pay $20 for expedited shipping. Click here to get it.

Approximate Delivery Time

	Standard Shipping	Expedited Shipping (FedEx/DHL)
United States	10-15 business days (USPS)	5-7 business days
Canada	10-15 business days (CNE)	5-7 business days
Australia/Africa	NO STANDARD SHIPPING	5-7 business days
Europe Countries	NO STANDARD SHIPPING	5-7 business days
Others	NO STANDARD SHIPPING	5-10 business days

Affected by Covid-19, there will be some delay on the delivery.

Delay In Shipment
Our system emails your order receipt as soon as your online order is complete. You may also login to your website account to view your order details. If you have not received an email please contact us immediately. Custom Orders, and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx to deliver your package on time. If your package is delayed,  we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

Undeliverable packages, incorrect addresses, and refused deliveries
Your order will normally be shipped via USPS、FedEx or TNT to the address you provide. Tracking numbers are sent to your email address as soon as as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/Fedex/TNT tracking number to track your package in transit.

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FedEx charges a service fee for address corrections. With USPS, it is not possible to change the shipping address after shipment, under any circumstances. You will be charged for any additional fees caused by bad address information. Vivien Hair is not responsible for stolen packages.

Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. 

Please note: European countries cannot send ordinary express delivery due to policy reasons, and need to pay 30 US dollars for expedited shipping (tax included)

Incorrect Items/Orders
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.