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Vivien Hair Shipping Protection Terms of Use
1. What is Shipping Protection
Shipping Protection is an optional add-on service offered by Vivien Hair to help protect your order during transit. This service currently covers: Lost packages. Shipping Protection does NOT cover: Stolen packages after delivery.
Shipping Protection is an optional add-on service offered by Vivien Hair to help protect your order during transit. This service currently covers: Lost packages. Shipping Protection does NOT cover: Stolen packages after delivery.
2. Not Insurance
Shipping Protection is a value-added service provided by Vivien Hair. It is not an insurance product, and does not constitute any form of insurance coverage.
Shipping Protection is a value-added service provided by Vivien Hair. It is not an insurance product, and does not constitute any form of insurance coverage.
3. Coverage & Eligibility
Shipping Protection applies only to: Orders shipped directly by Vivien Hair. Orders with a total value of up to $1,000. Eligible delivery regions (United States).
Shipping Protection applies only to: Orders shipped directly by Vivien Hair. Orders with a total value of up to $1,000. Eligible delivery regions (United States).
4. Claims & Timeframes
Lost Packages (Only Coverage). To be eligible for a claim: Claims must be submitted no earlier than 7 days after the expected delivery date. Claims must be submitted within 30 days after the last tracking update.
Lost Packages (Only Coverage). To be eligible for a claim: Claims must be submitted no earlier than 7 days after the expected delivery date. Claims must be submitted within 30 days after the last tracking update.
5. Claim Requirements & Customer Cooperation
To submit a claim, you may be required to provide: Order number, Proof of purchase, Shipment tracking information.
In addition: The customer (recipient) must cooperate with the shipping carrier (e.g., UPS, USPS, FedEx) in any investigation related to the shipment. This may include: Confirming delivery status, Filing a missing package report with the carrier, Providing additional information requested by the carrier or Vivien Hair. Failure to cooperate with the carrier investigation may result in claim denial.
To submit a claim, you may be required to provide: Order number, Proof of purchase, Shipment tracking information.
In addition: The customer (recipient) must cooperate with the shipping carrier (e.g., UPS, USPS, FedEx) in any investigation related to the shipment. This may include: Confirming delivery status, Filing a missing package report with the carrier, Providing additional information requested by the carrier or Vivien Hair. Failure to cooperate with the carrier investigation may result in claim denial.
6. Carrier Confirmation Requirement
A package will be considered “lost” only if: The shipping carrier confirms the package is lost, or The tracking shows no delivery and no movement within a reasonable timeframe, as determined by Vivien Hair.
A package will be considered “lost” only if: The shipping carrier confirms the package is lost, or The tracking shows no delivery and no movement within a reasonable timeframe, as determined by Vivien Hair.
7. Resolution
If your claim is approved, Vivien Hair will provide one of the following remedies: Free replacement of the product, or Refund of the product value. The Shipping Protection fee is non-refundable under all circumstances.
If your claim is approved, Vivien Hair will provide one of the following remedies: Free replacement of the product, or Refund of the product value. The Shipping Protection fee is non-refundable under all circumstances.
8. Limitations
Shipping Protection does not cover: Stolen packages after delivery. Incorrect or incomplete shipping addresses provided by the customer. Delivery delays without confirmed loss. Claims submitted outside the required timeframe will not be accepted.
Shipping Protection does not cover: Stolen packages after delivery. Incorrect or incomplete shipping addresses provided by the customer. Delivery delays without confirmed loss. Claims submitted outside the required timeframe will not be accepted.
9. Ownership of Replaced Items
If a lost item is replaced or refunded, and the original item is later recovered, the item becomes the property of Vivien Hair.
If a lost item is replaced or refunded, and the original item is later recovered, the item becomes the property of Vivien Hair.
10. Changes to Terms
Vivien Hair reserves the right to update or modify these Terms at any time without prior notice.
Vivien Hair reserves the right to update or modify these Terms at any time without prior notice.