![[Pre Sale] virgin clip in hair](http://vivienhair.com/cdn/shop/collections/7_pcs_real_clip_in_hair_extensions_human_hair_balayage_brown_easy_to_install_remy_hair_thick_end.jpg?v=1755754140&width=1600)
Shipping policy
1. Order Processing Time
Orders are generally processed within 1–2 business days after being placed. Processing times may vary for custom orders, pre-orders, or items that are temporarily out of stock.
Once your order has been shipped and a shipping label has been created, tracking information will be sent to your email address.
2. Shipping Methods & Costs
Vivien Hair offers standard and expedited shipping options to eligible destinations. Available shipping methods, delivery estimates, and shipping fees vary by destination, order value, and warehouse availability. The final shipping options and charges will be displayed at checkout.
Free Standard Shipping
Free standard shipping is available to most destinations, including the United States, Canada, Mexico, the United Kingdom, Spain, and other eligible countries.
Standard shipping may be provided by USPS, UPS, CNE, China Post, or another available carrier, depending on the destination and fulfillment location.
Some remote destinations, including South Africa and certain other locations, may require additional shipping fees or may have limited shipping options.
Expedited Shipping
Expedited shipping is available to eligible destinations, with free or paid options depending on your destination and order total.
-
United States: Free expedited shipping is available for eligible orders fulfilled from our U.S. warehouse. Paid UPS and express shipping options may also be available.
-
Canada: Free expedited shipping is available on orders of $149 or more. Orders below $149 may qualify for expedited shipping for $25.
-
Mexico and the Philippines: Free expedited shipping is available on orders of $299 or more. Orders below this threshold may qualify for expedited shipping for $30.
-
United Kingdom: Free expedited shipping is available on orders of $90 or more. Orders below $90 may qualify for expedited shipping for $30.
-
Australia: Expedited shipping is available for $20 on eligible orders below $200. Orders of $200 or more qualify for free expedited shipping.
-
Saudi Arabia: Expedited shipping is available for $50 on orders up to $500. Orders above $500 qualify for free expedited shipping.
-
European Union countries: International shipping options and fees vary by order value and destination. Applicable shipping charges and tax-inclusive shipping details will be displayed at checkout.
-
Other destinations: Shipping fees and free-shipping eligibility vary by destination. Please refer to the available options at checkout.
Expedited shipping delivery estimates generally range from 3–6 business days for eligible destinations, but actual transit times may vary by country, carrier, customs clearance, and service availability.
3. Estimated Delivery Times
The following delivery times are estimates and begin after order processing and dispatch. They are not guaranteed delivery dates.
| Destination | Standard Shipping | Expedited Shipping |
|---|---|---|
| United States | 10–20 business days | Typically 3–6 business days |
| Canada and Mexico | 15–20 business days | Typically 3–6 business days |
| Australia and Africa | 15–20 business days | Typically 3–7 business days |
| European countries | 15–20 business days | Typically 5–7 business days |
| Other destinations | 15–30 business days | Typically 5–10 business days |
Actual delivery times depend on the shipping method available for your destination. Some locations may not support all shipping options listed above.
Please note that holidays, severe weather, customs inspections, and carrier disruptions may cause delays. Business days do not include weekends or public holidays.
4. Shipping Delays and Backorders
An order confirmation email will be sent after your online purchase is completed. You can also log in to your account to review your order details.
If you do not receive your order confirmation, please contact our customer service team.
Custom orders, pre-orders, and temporarily unavailable items may require additional processing time. If your order is delayed due to a backorder or production schedule, we will notify you when possible and provide an updated estimated timeline.
If an item cannot be shipped within the expected timeframe, you may contact us to discuss the available options, including cancellation and a refund where applicable.
Vivien Hair is not responsible for delays caused by severe weather, public holidays, natural disasters, customs inspections, or shipping carrier disruptions. Shipping fees are generally non-refundable for carrier delays unless otherwise required by applicable law or expressly agreed by Vivien Hair.
5. Incorrect Addresses, Undeliverable Packages, and Refused Deliveries
Orders are shipped to the delivery address provided at checkout. Please carefully review your shipping address, including your street address, apartment or suite number, city, state or province, and postal code.
Incomplete or incorrect address information may cause delivery delays, additional charges, or unsuccessful delivery attempts.
Once an order has shipped, address changes may be limited or unavailable, depending on the carrier. USPS generally does not permit the sender to change the delivery address after shipment through the standard shipping process. FedEx or other carriers may charge additional fees for address corrections or special delivery services.
Customers are responsible for additional costs resulting from incorrect or incomplete address information, refused deliveries, or unsuccessful delivery attempts, where applicable.
Vivien Hair is not responsible for packages stolen after confirmed delivery. If your tracking information indicates delivery but you cannot locate your package, please contact us promptly so we can help you review the delivery details.
6. Lost or Missing Shipments
If your tracking information indicates an unusual delivery status, or your package appears to be lost in transit, please contact us by email or phone as soon as possible.
We will assist you in contacting the relevant shipping carrier and initiating a trace or investigation when appropriate. Carrier investigations may take approximately 8–10 business days or longer, depending on the circumstances.
If the carrier confirms that a shipment has been lost, we will review the investigation results and applicable shipping protection or insurance coverage to determine the appropriate resolution, which may include a replacement or refund.
If a package is returned to us as undeliverable, we will contact you to discuss reshipment options. Any additional shipping charges will depend on the reason for the return and the circumstances of the order.
7. International Shipping, Customs, and Duties
International orders may be subject to customs inspections, import duties, taxes, and other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, customers are responsible for any applicable import duties, taxes, customs clearance fees, permits, or documentation required by their local authorities.
Customs procedures and clearance times vary by country and may affect the estimated delivery date.
For destinations where tax-inclusive shipping is offered, the applicable details will be displayed at checkout.
8. Incorrect or Missing Items
We strive to ensure every order is accurate and complete. If you receive an incorrect item or discover that an item is missing from your order, please contact us within 7 days of delivery.
Please include your order number and clear photos of the items received and the packaging, where applicable. Our team will review the issue and arrange an appropriate resolution. If the mistake is confirmed to be on our side, we will make every reasonable effort to correct it at our expense, using an appropriate shipping method.
9. Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Email: service@vivien.vip
Phone: (909) 274-9736
Website: https://vivienhair.com/
Thank you for choosing Vivien Hair. We appreciate your trust and patience while we work to deliver your order safely and efficiently.